The Service Charter
This Service Charter represents the promise that Il Tuo Relax makes to the recipients of its service: through this agreement the company formally undertakes to provide certain levels of service (service standards), gives users the power to control their work and clearly indicates which means of guarantee can be used to protect one’s rights.
Introduction
Il Tuo Relax is a guest house that was born from a typical Sardinian Campidanese house, recently renovated and modernized. The union of classic and modern gives life to 5 double rooms, with the possibility of adding a 3rd bed.
The rooms are equipped with memory or down mattresses and pillows, which will guarantee you an ideal rest, as well as TV, hot/cold air conditioning, minibar with freezer, hairdryer and swimming pool.
To facilitate communication with our guests, we provide:
- E-mail: info@iltuorelax.it
Description of services offered and definition of standards
We are committed to offering our guests the best services for a relaxing and worry-free holiday:
- Free availability of linen upon arrival with change every 3 days.
- Breakfast.
- Daily cleaning.
- Hot/cold air conditioning in each room.
- Hairdryer for each room.
- Minibar with freezer.
- Smart TV
- Wi-fi throughout the property.
Complaint method
In the event that the standards described in this Service Charter are not respected, the user/consumer has the right to make a complaint. It is possible to make a complaint by filling out the following form and sending it completed and signed to the email address: info@iltuorelax.it